FAQ

Vera Clocks feature a crescendo alarm that starts softly and gradually increases in volume. You can turn it off using the On/Off switch or press the Snooze/Light button to pause it.

Yes. Press the Snooze/Light button while the alarm is ringing to pause it for about five minutes before it sounds again.

The alarm setting accuracy is within ±5 minutes of the selected time (and typically even better). This is a normal tolerance for precision quartz alarm movements and ensures reliable performance over time.

Yes. The hands and hour markers are luminous, and you can illuminate the dial by pressing the Snooze/Light button.

Each Vera Clock is fitted with a high-quality, silent sweep quartz movement, carefully selected for its precision, reliability, and quiet operation. The “silent sweep” means that the hands move in a smooth and continuous motion, without the ticking sound found in most alarm clocks.

Vera Clocks run on one AA battery. We recommend a high-quality alkaline battery. Do not use rechargeable batteries.

Each clock is designed, assembled, and tested by hand in Sweden.

The main components are made of 316L stainless steel, with a solid brass dial and hands. The back is finished with premium Italian leather, and the dial is protected by hardened mineral glass.

Yes. You can personalize your Vera Clock with laser engraving directly on the product page and preview your text in real time before placing the order.

Since all engraving is done in-house using precision laser equipment, we can process your order quickly and efficiently. In most cases, engraving does not delay the delivery time of your order.

We use Shopify Payments, which supports secure payments with all major credit and debit cards. Depending on your location, you can also pay using local options such as Klarna, Apple Pay, Google Pay, or Shop Pay. This ensures a safe and seamless checkout experience wherever you are.

No. All orders shipped to the United States are sent DDP (Delivered Duty Paid), meaning all customs duties, taxes, and import fees are already covered. You will not be charged any additional fees upon delivery.

Yes. Prices include VAT for customers within the EU. For orders outside the EU (such as the USA), VAT is not applied at checkout.

All orders are shipped from our workshop in Stockholm, Sweden.

Yes. We ship within the EU and to the USA. Shipping is free of charge worldwide, and available delivery options are shown at checkout.

At the moment, Vera Clocks ships primarily within Sweden, the EU, and the USA. If you are located outside these regions and wish to place an order, please contact us at hello@veraclocks.com — we’ll be happy to assist you personally.

Delivery times are typically 1–2 business days within Sweden, 2–3 business days within the EU, and 3–5 business days to the USA, depending on location.

All Vera Clocks come with a 2-year warranty from the date of purchase. The warranty covers manufacturing defects in materials or assembly and ensures that your clock performs as intended under normal use.

Please contact us at hello@veraclocks.com and we’ll help with troubleshooting, repair, or replacement.

Wipe it gently with a soft, slightly damp cloth. Avoid chemicals, cleaning agents, and moisture on the leather surface.

Typically 6–12 months depending on usage

You can email us at hello@veraclocks.com or use the contact form on our website.